FreeMedia Infrastructure SOP

This page is for defining the SOP for Fedora FreeMedia Program. This will cover the infrastructural things as well as procedural things.

Contents

  1. Location of Resources

  2. Location on Ansible

  3. Opening of the form

  4. Closing of the Form

  5. Tentative timeline

  6. How to

  1. Open

  2. Close

  1. Handling of tickets

  1. Login

  2. Rejecting Invalid Tickets

  3. Accepting Valid Tickets

  1. Handling of non fulfilled requests

  2. How to handle membership applications

Location of Resources

Location on ansible

$PWD = roles/freemedia/files

Freemedia form

FreeMedia-form.html

Backup form

FreeMedia-form.html.orig

Closed form

FreeMedia-close.html

Backend processing script

process.php

Error Document

FreeMedia-error.html

Opening of the form

The form will be opened on the First day of each month.

Closing of the Form

Tentative timeline

The form will be closed after a couple of days. This may vary according to the capacity.

How to

  • The form is available at roles/freemedia/files/FreeMedia-form.html and roles/freemedia/files//FreeMedia-form.html.orig

  • The closed form is at roles/freemedia/files/FreeMedia-close.html

Open

  • Goto roles/freemedia/tasks

  • Open main.yml

  • Goto line 32.

  • To Open: Change the line to read

    src="FreeMedia-form.html"

  • After opening the form, go to trac and grant "Ticket Create and Ticket View" privilege to "Anonymous".

Close

  • Goto roles/freemedia/tasks

  • Open main.yml

  • Goto line 32.

  • To Close: Change the line to read

    src="FreeMedia-close.html",

  • After closing the form, go to trac and remove "Ticket Create and

    Ticket View" privilege from "Anonymous".

Note

  • Have to check about monthly cron. * Have to write about changing init.pp for closing and opening

Handling of tickets

Login

Rejecting Invalid Tickets

  • If a ticket is invalid, don’t accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".

  • A ticket is Invalid if

    • No Valid email-id is provided.

    • The region does not match the country.

    • No Proper Address is given.

  • If a ticket is duplicate, accept one copy, close the others as duplicate Go to "resolve as:" and select "duplicate" and then press "Submit Changes".

Accepting Valid Tickets

  • If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded.

  • Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.

  • These accepted tickets will be available from https://fedorahosted.org/freemedia/report user both "My Tickets" and "Accepted Tickets for XX" (XX= your region e.g APAC)

  • When You ship the request, please go to the ticket again, go to "resolve as:" from the "Action" field and select "Fixed" and then press "Submit Changes".

  • If an accepted ticket is not finalised by the end of the month, is should be closed with "shipping status unknown" in a comment

Handling of non fulfilled requests

We shall close all the pending requests by the end of the Month.

  • Please Check your region

How to handle membership applications

Steps to become member of Free-media Group.

  1. Create an account in Fedora Account System (FAS)

  2. Create an user page in Fedora Wiki with contact data. Like

    User:<nick-name>. There are templates.

  3. Apply to Free-Media Group in FAS

  4. Apply to Free-Media mailing list subscription

Rules for deciding over membership applications

Case

Applied to Free-Media Group

User Page Created

Applied to Free-Media List

Action

=======

================

==========

===============

=========================

1

Yes

Yes

Yes

Approve Group and mailing list applications

-------------------------Put on hold + Write to

2

Yes

Yes

No

subscribe to list Within a Week

-------------------------Put on hold + Write to

3

Yes

No

whatever

make User Page Within a Week

-------

----------------

----------

---------------

-------------------------

4

No

No

Yes

Reject
Note

1. As you need to have an FAS account for steps 2 and 3, this is not included in the decision rules above 2. The time to be on hold is one week. If not action is taken after one week, the application has to be rejected. 3. When writing asking to fulfil steps, send CC to other Free-media sponsors to let them know the application has been reviewed.